Shipping & Returns Policies

 

Shipping

Free shipping on all orders over $75

Returns

You can return your purchase within 30 days

 
Shipping Policy
We ship everywhere in Canada! Shipping is always free for orders over $75. For orders below $75, a $9.99 fixed shipping fee will be applied at checkout.

Items ordered and paid for will ship within 2 business days. We primarily ship through Canada Post. When available, you will receive an email notification from us that contains tracking information once your order has been shipped.

Once the package has left our facility and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors. Please note that work disruptions at Canada Post may delay order shipments.

Please note that some haircare products are considered "heavy goods" and require special handling, thus incurring a surcharge. The surcharge applies to haircare items of 250ml or more and free product promotions, as shown below:
Haircare VolumeSurcharge per Item
Below 250mlNo Surcharge
250ml$2.80
300ml$4.20
400ml$5.60
500ml$7.00
600ml$8.40
700ml$9.80
800ml$11.20
900ml$12.60
1000ml$14.00
1100ml$15.40
1200ml$16.80
1300ml$18.20
1400ml$19.20
Free Product$9.99
 
The amount for the surcharge is excluded from the $75 shipping free promotion and will be added to your order total at checkout.

For any questions please contact us here. You can also check out the FAQ page — the answer might be there already!
 
Return Policy
Your satisfaction is our top priority and we will do what we can to ensure you are happy with your purchase. Please reach out to us here if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. In rare cases, we may accommodate refunds if a product is returned due to a damage or defect, in which case we will gladly send a prepaid return label.

However, a photograph as proof of the damage or defect is required. In order to receive a store-credit, an exchange or a refund, please reach out to us within 30 days of purchase. There must be 50% or more of the product left in the bottle/jar in order to qualify. All items from the Outlet section are final sale.
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