FAQ

 

Are all your products fresh and genuine?

Definitely, 100%. We never sell anything other than genuine brand items on our website. Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine. Freshness is also 100% guaranteed as we keep all our stock in a temperature-controlled environment prior to shipping and subject to regular quality control checks.

Are my details secure?

Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from BeautyCloset.ca. We use the latest SSL encryption technology to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties.[

What are the shipping costs?

Shipping is always free for orders over $75. For orders below $75, a $9 shipping fee will be applied at checkout. Please note that some haircare products are considered "heavy goods" and require special handling, thus incurring a surcharge. The surcharge applies to haircare items of 250ml or more. For more information, read our Shipping Policy.

How long will it take to get my order?

Items ordered and paid for will ship within 2 business days. We primarily ship through Canada Post. When available, you will receive an email notification from us that contains tracking information once your order has been shipped. Once the package has left our facility and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors. You can also check your order status on our website at any time. For more information, read our Shipping Policy.

What if my order hasn't arrived after 14 business days?

All information supplied to us by the postal services is automatically updated in the online tracking service. If your order has not been delivered within the expected delivery time, please contact us and we will gladly follow up on your behalf. Remember to include your order number to ensure prompt service.

How will I know when my order has been shipped?

After placing your order, an e-mail confirmation will automatically be sent to you with your order number. You can check your order status in your Account. When available, you will also receive an email notification from us that contains tracking information once your order has been shipped.

How can I track my order?

When available, you will also receive an email notification from us that contains tracking information once your order has been shipped.

Where do you ship?

We ship everywhere in Canada!

Will I be charged taxes and duties?

Applicable provincial and federal sales taxes will be added to your total at checkout. In some cases, duties may apply.

Which payment method do you accept?

We accept all major credit cards such as Visa, MasterCard and AMEX. We also accept payments through PayPal. No account is needed with PayPal to complete the transaction.

What happens if I'm not happy with the product I receive?

Your satisfaction is our top priority and we will do what we can to ensure you are happy with your purchase. Please reach out to us here if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. In rare cases, we may accommodate refunds if a product is returned due to a damage or defect, in which case we will gladly send a prepaid return label. However, a photograph as proof of the damage or defect is required. In order to receive a store-credit, an exchange or a refund, please reach out to us within 30 days of purchase. There must be 50% or more of the product left in the bottle/jar in order to qualify. All items from the Outlet section are final sale. Please read our Returns Policy for more information.
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